Frequently Asked Questions

1. "When is the restock?": If there is a restock scheduled, you can find the date and time posted on my social media, the main page of my website, and the email I send to subscribers. (Note: I typically do not announce restocks until the last pot comes out of the kiln, so I will not know the date of the restock very soon after the last one comes and goes.)
2. "Can I preorder or reserve pottery ahead of the restock?": All pottery is sold first-come, first-serve.
3. "Where do you ship to/Where are you based?": I am a USA based shop, and I ship globally to any country not currently restricting deliveries from the USA. For that list, check here.
4. "What are your tips for success in a restock?": Pottery does go fast sometimes in restocks, so here are my tips for a greater change (but not a guarantee) of success:
   1. Create a profile on my website, and pre-save as much customer information as you are able. Log in prior to the restock, with several minutes to spare.
   2. Consider using ApplePay, Google Pay, etc, for easier checkout with pre-saved banking information.
   3. Look over the listings for each item you're interested in ahead of time. Refresh the page of the item you're interested in when the restock time comes. It may take a few seconds for a listing to go live.
   4. Check out one or two items at a time, as listings tend to sell quickly during restocks. I will group orders together and refund shipping overages, as long as I can safely pack those pieces in the boxes I have.
      
5.  "I made a mistake on my order! Can I change my shipping location?": If you catch a mistake on shipping address, please reply to your email confirmation as soon as possible. If the package has not been picked up by the postal service, I can likely change it.
6. "Who do you ship with?": I ship as many packages as I can through USPS, but sometimes may use FedEx or UPS depending on the location.
7. "How much is your pottery?": My prices vary, depending on the style and size of the piece. For more accurate pricing, please see the previews before each restock.
8. "My package broke in shipping! What do I do?": Please email me within 24 hours of delivery by replying to your confirmation email, or email potterybydanielle@gmail.com with your order number, and photographs of your broken pottery. I will offer you a refund, or we can work out a comparable replacement if that is possible on my end. If you choose a full refund, I will send you a shipping label, and you can mail the broken pottery back to me. Once I receive the broken pottery, your refund will be issued.
9. "I broke the mug I bought from you years ago! What can I do?": Unfortunately I cannot provide replacements for pottery broken in human error. I also cannot offer guidance on how to repair mugs, as their structural integrity has been compromised, and they are no longer safe for use.

For any unanswered questions, please do not hesitate to email me.