Store Policies

Returns, Exchanges, Refunds, Item Descriptions

At this time, returns and refunds are not accepted. Please be sure you want an item before purchasing. If you would like more information than what is in a listing, please feel free to contact me at potterybydanielle@gmail.com
Order cancellations must be requested before an order dispatches. Often orders ship less than 24 hours after they’re received, so please do reach out as soon as possible to request a cancellation.
If your pottery is damaged in shipping, please inform me within 24 hours of receiving your package. To receive a full refund for broken pottery, please email me with the following information:

Please read item descriptions, and view all images prior to checkout.
Any flaws that affect the aesthetics or functionality of the piece will be mentioned in the listing. It is the responsibility of the customer to read these item descriptions closely.
Colors of pottery may appear different based on the lighting and composition of your device’s screen, and the lighting under which the pottery was photographed. (I photograph using natural lighting, either outside or by a window using indirect lighting and light reflection using white boards.)
No replacements will be provided in the event of human error, or accidents incurred while in use.
All pottery on my website is hand made. It is either thrown on the wheel, or slip cast in a mold (skulls and pumpkins). Because these items were made by hand, there may be small variation between pieces, or small signs they were made by a person instead of a machine. However, any flaws that affect aesthetics or function will be listed in the description of the item.
All mugs and cups using rhinestones and crystals are adhered using E6000 and B7000 glue. These are experimental items, and therefore there is some risk that with improper care, the rhinestones and crystals may come off. I have done my research on the adhesives necessary for this kind of project, but these are in the piloting stage. Please message me if you have a rhinestone or crystal come off, and we will work on a solution together.

Shipping

International shipments may be subject to additional taxes and import tariffs paid by the customer.

If you are unsure if you will be required to pay import taxes in your country, check your border agency or mail service's website and determine the value of packages allowed to be imported without paying an import tax.
As a small business, when I create the shipping label for your order, I list the full value of your order. I do this to protect myself as a small business, and you as a customer, because in the event of damage in shipping or loss of package, a claim can be opened with the mail service, and its full value reimbursed.

No refunds will be issued in the event of package theft upon delivery. Mail theft is on the rise with the popularity of e-commerce, so please be vigilant about receiving your packages. If you wish to require a signature for delivery of your package, please email me before your package ships.

All packages will be processed within 10 business days of purchase. Processing time does not include shipping time.
Preorders will ship within the allotted time listed in the product description (typically 8-10 weeks).

Privacy and Risk Mitigation Policies

Your data as a customer is safe with my shop. I do not sell or give out customer info to anyone for any reason.
Shopify’s risk analysis software may occasionally alert me to high risk orders. This may be due to IP addresses not matching shipping addresses, or a Shopify customer’s high rate of chargebacks against shops. To protect both you the customer, and me as a business, I may reach out to customers to confirm their order, or decline an order.

Order History