Store Policies

Returns, Exchanges, Refunds, Item Descriptions

• All sales are final. No exchanges accepted. However, if you do have a concern about your order, please email me at potterybydanielle@gmail.com
• Order cancellations must be requested before an order dispatches. Orders can often be shipped within 24 hours after an order is placed, so please reach out as soon as possible to request a cancellation. Once a package leaves my possession, I cannot cancel an order.
• If your pottery is damaged in shipping, please inform me within 24 hours of receiving your package. To receive a full refund for broken pottery, please email me with the following information:
  • Order number
  • Photograph of the breakage
• No replacements will be provided in the event of human error, or accidents incurred while in use.

Descriptions and Listings

• Please read item descriptions, and view all images prior to checkout.
• Any flaws that affect the aesthetics or functionality of the piece will be mentioned in the listing. It is the responsibility of the customer to read these item descriptions closely.
• Colors of pottery may appear different based on the lighting and composition of your device’s screen, and the lighting under which the pottery was photographed. I use as natural of lighting as possible, but even still, some colors may appear different.

Shipping

• International shipments may be subject to additional taxes and import tariffs paid by the customer.
• No refunds will be issued in the event of package theft upon delivery. Mail theft is on the rise with the popularity of e-commerce, so please be vigilant about receiving your packages. If you wish to require a signature for delivery of your package, please email me before your package ships.
  • To file a claim with the USPS, visit usps.org.
• All packages will be processed within 10 business days of purchase. Processing time does not include shipping time.
• Preorders will ship within the allotted time listed in the product description (typically 8-10 weeks).

Privacy and Risk Mitigation Policies

• Your data as a customer is safe with my shop. I do not sell or give out customer data to anyone for any reason.
• Shopify’s risk analysis software may occasionally alert me to high risk orders. This may be due to IP addresses not matching shipping addresses, or a Shopify customer’s high rate of chargebacks against shops. To protect both you the customer, and me as a business, I may reach out to customers to confirm their order, or decline an order.