Shipping policy
- It is the responsibility of the customer to enter the correct shipping address during checkout.
- If a change needs to be made to the address on an order, it must be made within 24 hours of purchase. This change can be made by the customer through their account on the website, or by following the instructions on their confirmation email.
- Shipments are processed within 5-10 business days.
- Processing does not include shipping time.
- I group multiple orders made by the same customer at my discretion. If a grouped shipment would compromise the safety of the pottery, or be cost prohibitive, the orders may ship separately.
- If orders are grouped, I refund shipping overages that are greater than $2 difference.
- A grouped shipment is not a guarantee of a shipping overage. Sometimes grouped shipping is more expensive than separate shipment, or just about the same.
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