Frequently Asked Questions

I sell my work in restock-style sales. It takes me 4-6 weeks to make enough pottery to fire my kiln, and when it is ready, I sell it on a first-come-first-serve basis. If you do not see anything for sale on my website, it means that I am working on a restock.

I may also occasionally offer preorders for specific, labor-intensive items, but about 90% of what I make is sold ready-made in restocks.

I do not take custom orders at this time.

In the interest of fairness, I do not reserve pottery for people prior to restocks.

I am sorry if you are not successful in buying something in one of my restocks. I have some tips for success, (but they are not guarantees):

• Create an account on my website
• Save your shipping info ahead of time
• Subscribe to my email list to learn the date/time of the restocks
• Set alarms on your phone, and log in with time to spare
• Refresh your page at the time of the restock until you are able to add items to your cart
• Have your payment info ready to go (accepted forms of payment are at the bottom of my page, but I suggest you consider options like Google Pay, Apple Pay, or PayPal for speedy checkout).
• If ordering multiple items, check out one item at a time. I will ship duplicate orders together where safe, and refund any applicable shipping overages.

These are merely suggestions for increased success, and do not guarantee a successful checkout. Shopping for multiple items during a restock may also result in an item in your cart selling out. (Items added to your cart are NOT reserved. This is a feature not offered by Shopify.)

Popular pieces often come back every few restocks.

Starting in 2024, it is my goal to also have at least a few Practical Magic mugs in every restock.

Please subscribe to my email list to learn first. Restock dates are also displayed in my Instagram and TikTok bios, as well as the main page of my website. If there is no date listed, I do not have a restock scheduled yet.

Yes, everything I sell is made by me by hand. How it’s made differs depending on the item. Mugs are all hand thrown on a wheel, as are plates, bowls, etc., and decorative items such as pumpkins and skulls are slip cast by me. Please read product descriptions so you are informed on what you are buying.

All pottery sold with the purpose of use with food or beverage is glazed in stable glazes. No glazed areas that will come into contact with your food or drink are glazed in glazes that contain lead, or other harmful chemicals. These surfaces can withstand mild abrasions from utensils and cutlery, but please note that handmade pottery is not the same as store bought, and may exhibit wear and tear more than other items.

Once pottery is broken, it may be difficult to repair. I also cannot recommend any specific methods to fix your pottery, because I cannot guarantee they will work, and the pottery will be safe for you to use.

However, some people have reported success using a two-part epoxy glue system.

Please read the care instructions for each piece in the item description. But in general...

• Microwave: Items that have 22k white or yellow gold, or mother of pearl luster, are NOT microwave safe. Most other things meant for food and drink, without lusters, are microwave safe.
• Dishwasher: Items with 22k white or yellow gold, or mother of pearl luster, should be hand washed. Repeated washes in the dishwasher could lead to the lusters wearing away. All other non-lustered items are safe for the dishwasher, but if an item has delicate 3D details, exercise caution in placing your pottery in the dishwasher.
• Oven use: Most pottery I sell is able to go in the oven, but I suggest heating your pottery in the oven with the preheat cycle to avoid thermal shock. To avoid thermal shock, try to let your pottery cool naturally to room temperature, or heat up gradually with the oven.

I can't commit to a price until each item comes out of the kiln. However, examples of my ballpark pricing schedules are below:

• Basic mug with easy design $45-65
• Mug with advanced surface detail $60-90
• Mug with ornate surface detail, which may include 22k gold or mother of pearl lusters $70-130, individually sculpted cauldron feet, etc.
• Mug with ornate detail, one or multiple lusters, with crystal or rhinestone detail, $145+
• Plates $35-60
• Large bowls $45-80
• Etc...

In sum, each piece is assessed individually.

I ship globally from the United States of America, with exception of these countries due to international shipping restrictions.

This list is updated frequently, so please check before ordering if you are not sure if I ship to a particular country.

I ship flat rate in the US for $10 for orders containing one item, and a flate rate of $15 for orders containing multiple items. I also combine shipping for multiple orders placed and shipped to the same location, so long as I can safely fit all your pottery in a box. Any shipping overages that remain will be refunded.

International shipping is calculated by Shopify based on weight.

Please note that some international orders may require import tax upon entry into your country. If you are unsure if you will have to pay an import tax, please check your border agency website or postal service website.

If an item is damaged in shipping, please email me using the reply button to the confirmation email you got from me within 24 hours of receiving your package with a photograph of the break, and the packaging. I offer two options in the event of breakage in shipping:

1. A full refund for your broken pottery and any applicable shipping fees (so long as there weren't other items in the order that arrived unbroken)
2. Remaking the item if possible. A similar replacement may be possible if I still have the glaze I used, or the design is straightforward enough for me to replicate. If I think that an adequate replacement is not possible, you will be fully refunded.

I process pottery shipments between 5-10 business days of purchase. This does not include shipping time after the package has been picked up.

If you ordered from a pre-order listing (which I offer very seldom), please refer to the estimated production date that the listing stated, which is usually 6-8 weeks.

I also live in a rural, sparsely populated area, where my packages are picked up by rural mail carriers using their personal vehicles. To be respectful of all they do for me, I do limit the number of packages I send out each day, or I will have them pick up a portion of what I'm shipping each day, and drop the rest off myself. My local postal workers do a lot for me, and maintaining a good relationship with them is very important to me. I appreciate everyone understanding the realities of small-town life.

If the items are going to the same destination, I try my best to lump shipments and refund any overages. Sometimes if an order is too big and it wouldn’t be safe to ship the items together anyway, I will ship in multiple boxes and not refund shipping. Your pottery arriving intact is my first goal!

If a shipment from Pottery by Danielle is stolen after it is marked Delivered by the USPS or UPS, you will need to file a claim with your mail carrier. You may need to provide a copy of your purchase confirmation email you received when you checked out when you file your claim with the USPS or UPS, and the shipping confirmation number.

If a package has been sitting in transit for some time, please call your local post office, and ask for the post master to look into where your package is, using the shipping confirmation number you received in your email. They will advise you on your best options for retrieving your package. If a package appears lost, please email me and we can work together to ensure you either get your package, or a refund from the USPS.

I do not provide refunds for stolen packages. Once the package is out of my hands and in the hands of the USPS or UPS, liability transfers to those carriers.

If you are aware of theft being an issue at a particular address, please consider having the package delivered somewhere safer, or having your mail held at the post office.

I do offer signature confirmations for customers who would like an added layer of protection for their order. Please reply to your order confirmation email as soon as you've placed your order, expressing your wish for a signature confirmation.